The Verdict
If your HVAC business runs on the phone, Workiz is the value pick. The built-in call tracking and phone system is the standout, and you get real dispatch without ServiceTitan money. ServiceTitan is the better tool at true fleet scale, but you pay dearly for it.
Why Workiz wins for hvac
HVAC lives and dies by the phone in busy season, and Workiz builds call tracking right into the platform so no lead slips through. For a small or mid-size shop that wants dispatch plus a phone system in one place, it is hard to beat on price. ServiceTitan does more, but at a cost that only pencils out for big operations.
The feature that seals it for most hvac shops is a built-in call tracking and phone system. It cuts down the office busywork, keeps your crew moving, and gets invoices out the door the same day the job wraps.
Side-by-side scorecard
| WorkizOur Pick | ServiceTitanChallenger | |
|---|---|---|
| Starting price | $65/mo | Custom quote (~$245-$398/tech) |
| User rating | 4.4 / 5 | 4.2 / 5 |
| Best for | Call-heavy shops that live on the phone | Large fleets with dedicated dispatchers |
| Feature breakdown | ||
| Built-in call tracking & phone | ✓ | Add-on |
| Transparent published pricing | ✓ | – |
| Fast onboarding | ✓ | – |
| Drag-and-drop dispatch | ✓ | ✓ |
| Enterprise reporting | Basic | ✓ |
| Affordable for a small shop | ✓ | – |
The honest pros & cons
Workiz
What we like
- Phone system and call tracking built in
- Published pricing, quick onboarding
- Strong mobile app for the crew
Watch out for
- Android app can lag behind the iOS one
- Phone and add-on costs stack up
ServiceTitan
What we like
- Best-in-class dispatch for large fleets
- Deep reporting and pricebook tools
Watch out for
- Priced well beyond a small HVAC shop
- Heavy setup and training commitment